OUR SMS / MMS CONTENT PRIVACY POLICY
The updated UNIQUE CONSULTATIONS
Privacy Notice goes into effect on January 1st, 2025.
UNIQUE CONSULTATIONS is a brand of RAISA ZHABINA CONSULTING INC. and its worldwide affiliates and subsidiaries (collectively “UNIQUE CONSULT”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains ("Website"), when you use our desktop, IP desk phone, mobile applications, our integrated business apps or our lab solutions ("Apps") or when you use our cloud communications and collaboration solutions ("Services"). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
We recommend that you read this Notice in full to ensure you are fully informed.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect your personal information when you actively provide it to us through your interactions with us.
We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites as a user or a participant, including recording communications, when enabled.
We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.
WHAT PERSONAL INFORMATION WE COLLECT
Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers.
Your Contact Information/Identifiers:
Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Service.
Personal information we collect through your interactions with UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.), our Websites, Apps and Services as a user or a participant.
Recordings:
A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording.
As with all user content, recordings may contain personal data and may be stored with UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) at the request of the meeting host. A meeting host may choose to store a recording of a meeting on the host’s local storage device, not with UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.). When a host chooses to do that, UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) does not have any control over the recording. Transcripts, which may also contain personal data, are treated the same way as recordings.
UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) may access or use the recording or transcripts stored with us as requested by the host or customer (such as providing technical support), to improve our Services, or as otherwise permitted by our agreement with the customer.
Your communications with us:
Surveys, calls (including recordings), emails and messages, etc.
Other information:
Any personal information that a user or guest voluntarily provides about an individual through their use of the Services, including synchronizing contact information, or through integrations with other applications.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) Services including responding to your requests for support; Develop and improve the UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations; Monitor performance of our data centers and networks; Conduct analytics to improve UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.
We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services.
HOW WE RESPECT YOUR PRIVACY RIGHTS
We provide you with the opportunity to access, review, modify, and delete your personal information that we process.
Your Additional Privacy Rights as a Resident of Certain U.S. states.
The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights:
Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
Deletion: You have the right to request UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) to delete the personal information we have collected about you under certain circumstances.
Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) for the exercise of your privacy rights.
Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.
We will not share your personal information with third parties.
We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.
If you are a Colorado resident, you may have the right to appeal UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) denial of an individual rights request.
To exercise your rights or to allow your authorized agent to exercise your rights, please submit a direct request at ask@uniqueconsultations.org.
UNSUBSCRIBE FROM OUR MAILING LIST
You can manage your communication preferences through the following methods:
Following the instructions included in each promotional email from us to unsubscribe from that particular mailing
Sending us an email at ask@uniqueconsultations.org.
SMS/TEXT MESSAGING TERMS & CONDITIONS
By providing your mobile phone number and completing the mobile opt-in at our contact form, you agree to receive text (SMS) messages from UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) regarding your case updates, any related case notifications, and promotional offers.
SMS/TEXT MESSAGING OPT-IN
You may opt in to our SMS program by:
Entering your mobile phone number in the contact form located at https://www.uniqueconsultations.org, and submitting this form.
By opting in, you represent that you are the owner or authorized user of the mobile number provided and that you are at least 21 years old (or have parental/guardian consent, as applicable).
SMS/TEXT MESSAGING OPT-OUT
You can opt out of the SMS program at any time:
Reply STOP to any SMS message we send you from our main number +1 (929) 501-0000.
After you text STOP, we will send you a one-time confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us, unless you opt in again.
HELP INSTRUCTIONS
If you need assistance with our SMS program:
Reply HELP to any SMS message we send you from our main number +1 (929) 501-0000, or
Contact us at ask@uniqueconsultations.org or call us directly to our company main phone number +1 (929) 501-0000.
You will receive a response with additional information on how to use our SMS service.
SMS/TEXT MESSAGE FREQUENCY
Message frequency will vary and may include recurring messages related to your case updates, any related case notifications, and promotional offers. The exact number of messages you receive will depend on your interactions with us and your preferences.
UNIQUE CONSULTATIONS (Raisa Zhabina Consulting Inc.) promises its clients that it will not send more than one marketing SMS text message per day and no more than three SMS text marketing messages per week, and will clearly mention message frequency in its communications.
SMS/TEXT MESSAGE & DATA RATES
Message and data rates may apply. Your mobile carrier’s standard messaging and data rates may be charged for SMS messages sent to you and received from you. Please contact your wireless carrier for details about your text or data plan and any applicable charges.
PRIVACY
We care about your privacy. For details about how we collect, use, and protect your personal information, including your mobile number and SMS consent, please review our Privacy Policy: https://www.uniqueconsultations.org/content-privacy-policy
By opting in to receive SMS messages, you also acknowledge and agree that your participation in the SMS program is subject to our Privacy Policy.
HOW WE KEEP YOUR PERSONAL INFORMATION SECURED
Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
CONTACT US
If you have any questions, comments or concerns about this Notice, please email our data protection officer at ask@uniqueconsultations.org. Or, you can write to us at:
UNIQUE CONSULTATIONS
2632 E 21st St.
Suite # 1
Brooklyn, NY 11235